At Ceinture-H we've built a system that makes it easy to return items for an exchange or refund. This illustrated guide shows you how to send back the items from your order. The step-by-step images make the process quick and clear.
The order shown in the screenshots is an example. The prices, references and product names are illustrative and do not reflect actual products currently for sale.
Jump straight to the section you need by clicking one of the links below:
Return for refund
Start by finding your order in your account: click My Account, then Order history and details.
Click Return / Exchange on the relevant order. Choose the A return button.
Tick the products you want to return for a refund and the quantity. If you'd rather exchange a product for another item from our shop, follow Exchange a product. Once selected, click Return a product.
In the illustrated example, 1 product is returned for refund (p377).
Once the return is confirmed, a summary is displayed. From this page you can print the return slip.
Return for exchange
If you'd like to exchange a product you ordered for a different reference, that's possible.
Note that shipping costs amount to €2.90 (subject to change). If the returned product is worth more than what you want in exchange, the difference is refunded. If it's worth less, the difference will be charged before we ship the new items.
Click your account, then Order history and details.
View the order containing the product to exchange, then click Return / Exchange. Choose the An exchange button.
Select the products you want to return for exchange. Then click the Add a product button in step 2. This opens a field where you enter the reference and quantity of the product you'd like in exchange. To request several products, click Add a product again.
Product references can be found on every product page.
Once you've picked the items, the total to pay appears (if your replacements cost the same as the returned items, only shipping is due). Then click Return a product.
A summary shows the items to return and the items you've chosen as replacements. Click "Proceed to payment" to settle the exchange fees.
Important: make sure the email address on your account is valid. That's the address used for the payment request.
The payment request for the exchange costs is sent to you by email, to the address registered on your account. You can pay it by card (secure payment link), by bank transfer or by cheque. The replacement products are dispatched as soon as payment is received.
How to send the products back
Every item (belts and buckles) is systematically checked on arrival. For an exchange, products must be new and in their original packaging. Under the 14-day right of withdrawal, however, you may have unpacked and tried the product: only depreciation resulting from handling beyond what is necessary to establish its nature, characteristics and proper functioning may give rise to a deduction (Article L221-23 of the French Consumer Code).
A belt that has been cut to length, had extra holes punched or shows signs of wear can no longer be resold as new: a deduction corresponding to the loss of value is then taken from the refund, and it may amount to the full price (Article L221-23 of the French Consumer Code).
How to proceed:
- From your account, under "Order history and details", click "Withdraw from the contract here". If you ordered without an account, use our withdrawal page for guest orders (or the contact form).
- Send the product back within the following 14 days, preferably by tracked post. Return costs remain at your expense.
- The refund is made within 14 days of receipt of the return, to the same payment method, less any deduction described above.
Full details are set out in Article 14 of our general terms and conditions of sale.
We recommend a tracked service (tracked letter, Colissimo, etc.) for returns, so you can follow the parcel and avoid any delivery issues. Return shipping is at the customer's expense.
Send returns to:
Ceinture-H
BP 20075
31121 PORTET PDC
Mainland France