Here are the answers to the questions we are asked most often about choosing a belt, ordering, delivery and returns. Can't find what you are looking for? Write to us and we will be glad to help.
Choosing your belt and size
How do I find my belt size?
Belt sizes are given in centimetres and measured from the tip of the prong to the hole you use. The easiest way is to take a belt that fits you well, lay it flat and measure that distance with a tape measure.
If you don't have a belt to go by, measure your waist, or your hips, where you wear your belt, ideally while wearing the trousers or skirt you will wear it with. Our size guide explains three ways to measure and includes a conversion chart.
I'm between two sizes: which one should I choose?
Go for the larger one. A belt with holes fits well when it fastens on the middle hole, which leaves you some room either way.
Before cutting a belt down or punching a new hole, make sure it is right for you: a belt that has been cut or punched loses value, and that loss can be deducted from your refund if you send it back.
Do you have belts in larger sizes?
Yes. Depending on the model, our belts range from 65 to 200 cm. You will find our larger sizes in the men's big & tall belts and women's plus-size belts sections. The available sizes are shown on each product page.
Are your belts genuine leather?
It depends on the model. Our leather belts are either genuine leather or synthetic leather, depending on the item: the material is stated on each product page. We also offer fabric and braided belts.
Which style should I choose?
It depends on your outfit and how you plan to wear it. Our range is organised into three sections: Men's Belts, Women's Belts and Special Belts (without a buckle or reversible). To wear with a suit, have a look at our dress belts.
Our guide How to choose a belt gives you a few pointers to help you decide.
How do I look after a leather belt?
We have gathered our advice in the guide Leather belt care. Whatever the material, a belt keeps better away from heat and moisture.
Orders and payment
How do I place an order?
On the page of the model you like, select your size if several are offered, then add the belt to your basket. Next, confirm your basket, enter your delivery address and pay by card. Your order is registered as soon as your payment is accepted, and a confirmation email is sent to you.
Which payment methods do you accept?
You pay by card (CB, Visa, Mastercard) when you place your order. Payment is secured by our payment provider, Stripe: you enter your card details directly with Stripe, they are never passed on to us and we do not store them.
Our prices are shown in euros, including VAT.
I haven't received the confirmation email. What should I do?
First check your spam or junk folder. If the email isn't there, contact us with the email address you used for your order: we will check that your order has been registered.
Can I change or cancel my order?
Contact us as soon as possible, by email at contact@ceinture-h.com or through the contact form, giving your order number and what you would like to change (size, delivery address, etc.). As long as the order has not been shipped, we will do our best to change or cancel it.
If it is already on its way, you can exercise your right of withdrawal once you have received it (see “Returns and refunds” below).
Delivery
How much does delivery cost?
Delivery costs €5.90 for orders under €39 and is free on orders of €39 or more. These rates are the same in every country we deliver to.
We offer a single delivery method: every order is sent by tracked shipping.
How long does delivery take?
Allow 2 to 15 working days (Monday to Friday), including order preparation and transit. Belts are shipped directly from our suppliers' warehouses.
Which countries do you deliver to?
We deliver to 54 European countries: the countries of the European Union, the United Kingdom, Switzerland, Norway, Iceland, Monaco, Andorra, the Balkan countries and more. Delivery costs are the same everywhere. Full details are on our Shipping page.
How can I find out where my order is?
If you have a customer account, you can see your orders and their status in your order history. If you have a question about the delivery of your parcel, write to us with your order number.
Returns and refunds
Can I return a belt if I change my mind?
Yes. You have 14 days from receipt of your order to change your mind, without giving a reason. You can unpack the belt and try it on, just as you would in a shop.
Return shipping is at your expense. Full details are in our returns conditions and in Article 14 of our terms and conditions.
How do I exercise my right of withdrawal?
Let us know your decision within 14 days of receipt, in any of the following ways:
- with our withdrawal form
- through our contact form
- with any unambiguous statement sent by email to contact@ceinture-h.com
Then send the belt back within 14 days of telling us, preferably by tracked post, to the following address:
MY-MONTRE
BP 20075
31121 PORTET PDC
France
Parcels sent with postage due are not accepted. The full procedure is explained on the Make a return or exchange page.
When will I be refunded?
No later than 14 days after we receive your decision to withdraw. We refund the price of the items and the standard delivery cost of the original shipment, using the same payment method as for your order.
We may wait until we have received the returned belt, or proof that you have sent it back if that reaches us first, before making the refund.
Can I return a belt that has been cut, punched or worn?
A belt that has been cut to length, punched with extra holes or marked by wear loses value. You can still return it, but an amount matching that loss of value may be deducted from your refund, up to the full price.
To get a full refund, try the belt on without altering it, and only adjust it once you are sure you are keeping it.
The size isn't right: can I exchange my belt?
You have two options: exercise your right of withdrawal for the belt you received and order the right size, or request an exchange by following the steps on the Make a return or exchange page. For an exchange, the belt must be new and in its original packaging.
My belt is faulty or not what I ordered. What should I do?
Contact us with your order number and a description of the problem, with a photo if possible. You are covered by the statutory warranty of conformity for 2 years from delivery: you can have the belt replaced or repaired or, failing that, obtain a price reduction or a refund, under the conditions laid down by law.
In this case, we pay the return costs.
Customer account and personal data
What is my customer account for?
Your customer account lets you view your order history and the details of each order, manage your addresses and update your personal information. You can also download your data there and request the deletion of your account.
How is my personal data used?
We use your data to process and deliver your orders and to reply to your messages. It is never sold or rented: we only share it with the service providers we need, such as our payment provider, the suppliers who ship the belts and the carriers they use.
To access, correct or delete your data, email us at contact@ceinture-h.com. Full details are in our privacy policy.
Contact
How can I contact customer service?
Email us at contact@ceinture-h.com or use our contact form. Our customer service team replies Monday to Friday, from 9 am to 6 pm (French time). If your question is about an order, please include the order number.
Do you have a physical shop?
No, Ceinture-H is an online-only shop. Belts are shipped directly from our suppliers' warehouses, so orders cannot be collected in person. To choose from home, use our size guide. And if the belt isn't right for you, you have 14 days to change your mind.